{"id":5482,"date":"2026-07-28T18:43:14","date_gmt":"2026-07-28T18:43:14","guid":{"rendered":"https:\/\/infra.co.id\/?page_id=5482"},"modified":"2026-08-02T19:05:46","modified_gmt":"2026-08-02T12:05:46","slug":"it-support-helpdesk","status":"publish","type":"page","link":"https:\/\/infra.co.id\/index.php\/it-support-helpdesk\/","title":{"rendered":"IT Support &amp; Helpdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5482\" class=\"elementor elementor-5482\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7ffdaf ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f7ffdaf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6665190 ot-flex-column-vertical\" data-id=\"6665190\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae59a69 elementor-widget elementor-widget-text-editor\" data-id=\"ae59a69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<blockquote data-path-to-node=\"8\"><p data-path-to-node=\"8,0\"><b data-path-to-node=\"8,0\" data-index-in-node=\"0\">Fokus pada Pertumbuhan Bisnis Anda, Biarkan Kami yang Menjaga Infrastruktur IT Anda.<\/b><\/p><\/blockquote><p data-path-to-node=\"9\">Dapatkan dukungan IT profesional <i data-path-to-node=\"9\" data-index-in-node=\"33\">24\/7 <\/i>dengan waktu respon cepat. Kami memastikan seluruh perangkat, jaringan, dan sistem operasional bisnis Anda selalu beroperasi tanpa hambatan (<i data-path-to-node=\"9\" data-index-in-node=\"183\">zero downtime<\/i>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-57af9e5 elementor-section-full_width ot-traditional elementor-section-height-default elementor-section-height-default\" data-id=\"57af9e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a8a9a48 ot-flex-column-vertical\" data-id=\"a8a9a48\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f7242 elementor-widget elementor-widget-iiconbox1\" data-id=\"a3f7242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s1\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-medal\"><\/span>\t        <\/div>\r\n\t        <h5>Tim Berpengalaman<\/h5>\r\n\t        <div class=\"line-box\"><\/div>\r\n\t        <p>Membantu Menjaga dan troubleshooting kendala teknis Perangkat IT, mulai dari PC, Server, Jaringan, Wireless hingga Active Directory.<\/p>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e0a9c03 ot-flex-column-vertical\" data-id=\"e0a9c03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b90ddea elementor-widget elementor-widget-iiconbox1\" data-id=\"b90ddea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s1\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-gear\"><\/span>\t        <\/div>\r\n\t        <h5>ITSM Change Management<\/h5>\r\n\t        <div class=\"line-box\"><\/div>\r\n\t        <p>Kami menggunakan IT Support Management System agar SLA Helpdesk dapat termonitor,  terukur dan terjaga kualitasnya.<\/p>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8553183 ot-column-items-center ot-flex-column-vertical\" data-id=\"8553183\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-969a52e elementor-widget elementor-widget-iheading\" data-id=\"969a52e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading\">\r\n\t        \t            <span>\/\/ Managed Services<\/span>\r\n\t        <h2 class=\"main-heading\">Layanan IT Support & <br>\nHelpdesk untuk Bisnis Anda<\/h2>\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-685a859 elementor-widget elementor-widget-image\" data-id=\"685a859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/helpdesk.jpg\" class=\"attachment-large size-large wp-image-5710\" alt=\"\" srcset=\"https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/helpdesk.jpg 800w, https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/helpdesk-300x150.jpg 300w, https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/helpdesk-768x384.jpg 768w, https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/helpdesk-720x360.jpg 720w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-96895f0 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"96895f0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7071f49 ot-flex-column-vertical\" data-id=\"7071f49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4adef98 elementor-widget elementor-widget-iheading\" data-id=\"4adef98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading\">\r\n\t        \t            <span>\/\/ our services<\/span>\r\n\t        <h2 class=\"main-heading\">Mengapa Memilih Layanan IT Support & Helpdesk Kami?<\/h2>\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e342bf4 elementor-section-full_width ot-traditional elementor-section-height-default elementor-section-height-default\" data-id=\"e342bf4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1cfb801 ot-flex-column-vertical\" data-id=\"1cfb801\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7deadcf elementor-widget elementor-widget-iiconbox2\" data-id=\"7deadcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s2 s2\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-monitor\"><\/span>\t\t        \t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5>Respon Cepat & Tanggap (Fast SLA Response)<\/h5>\r\n\t            <p>Tim teknisi kami siap merespon dan menyelesaikan masalah IT Anda dalam hitungan menit, baik secara remote maupun on-site.<\/p>\r\n\t        <\/div>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b85c0ec ot-flex-column-vertical\" data-id=\"b85c0ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba8b82b elementor-widget elementor-widget-iiconbox2\" data-id=\"ba8b82b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s2 s2\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-app\"><\/span>\t\t        \t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5><a href=\"http:\/\/wpdemo.archiwp.com\/engitech\/mobile-development\/\">Tim Ahli Berpengalaman<\/a><\/h5>\r\n\t            <p>Dapatkan akses langsung ke tim engineer profesional yang berpengalaman di berbagai ranah IT (jaringan, keamanan siber, cloud, hingga perangkat pengguna).<\/p>\r\n\t        <\/div>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-96cbacd elementor-hidden-tablet elementor-hidden-phone ot-flex-column-vertical\" data-id=\"96cbacd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea2cd59 elementor-widget elementor-widget-iiconbox2\" data-id=\"ea2cd59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s2 s2\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-browser\"><\/span>\t\t        \t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5>Pemantauan Proaktif 24\/7 (Proactive Monitoring)<\/h5>\r\n\t            <p>Kami tidak hanya memperbaiki masalah saat terjadi (reactive), tetapi mendeteksi dan mencegah potensi gangguan sebelum berdampak pada bisnis Anda.<\/p>\r\n\t        <\/div>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f39c8a7 elementor-section-full_width ot-traditional elementor-section-height-default elementor-section-height-default\" data-id=\"f39c8a7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a483f55 ot-flex-column-vertical\" data-id=\"a483f55\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8f41f9 elementor-widget elementor-widget-iiconbox2\" data-id=\"a8f41f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s2 s2\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-code\"><\/span>\t\t        \t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5><a href=\"http:\/\/wpdemo.archiwp.com\/engitech\/web-development\/\">Biaya Terprediksi & Transparan<\/a><\/h5>\r\n\t            <p>Tidak ada biaya tersembunyi. Nikmati layanan IT tingkat enterprise dengan skema pembayaran bulanan yang fleksibel sesuai skala bisnis Anda.<\/p>\r\n\t        <\/div>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-635e0e7 ot-flex-column-vertical\" data-id=\"635e0e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07401d0 elementor-widget elementor-widget-iiconbox2\" data-id=\"07401d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s2 s2\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-report-1\"><\/span>\t\t        \t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5>Penghematan Biaya <\/h5>\r\n\t            <p>Penggunaan layanan IT Support & Helpdesk kami dapat meniadakan biaya biaya kekaryawanan, biaya license dan biaya penadaan perangkat perangkat pendukung..<\/p>\r\n\t        <\/div>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-75064e9 elementor-hidden-tablet elementor-hidden-phone ot-flex-column-vertical\" data-id=\"75064e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c6c106 elementor-widget elementor-widget-iiconbox2\" data-id=\"4c6c106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iiconbox2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"icon-box-s2 s2\">\r\n\t\t\t<div class=\"icon-main\">\r\n\t\t        \t\t\t    \t\t        <span class=\"flaticon-best\"><\/span>\t\t        \t        <\/div>\r\n\t        <div class=\"content-box\">\r\n\t            <h5>Tim Engineer dan Monitoring Terdedikasi<\/h5>\r\n\t            <p>Mengkombinasikan monitoring tools dan notifikasi otomatis ketika jaringan internet mati dan memastikan failed over berjalan dengan baik.<\/p>\r\n\t        <\/div>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26b2585 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26b2585\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40219ed ot-flex-column-vertical\" data-id=\"40219ed\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9f8d85 elementor-widget elementor-widget-heading\" data-id=\"e9f8d85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\/\/ Diskusikan kebutuhan IT Support &amp; Helpdesk perusahaan Anda<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-637251f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"637251f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jangan tunggu hingga bisnis terganggu<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd708d elementor-align-center elementor-widget elementor-widget-ibutton\" data-id=\"7fd708d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ibutton.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-button\">\r\n\t\t\t<a href=\"https:\/\/wa.link\/uruwnl\" class=\"octf-btn octf-btn-primary\">Hubungi Kami<\/a>\r\n\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d849db1 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d849db1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3748e22 ot-flex-column-vertical\" data-id=\"3748e22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a986ae7 elementor-widget elementor-widget-iheading\" data-id=\"a986ae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading\">\r\n\t        <h2 class=\"main-heading\">Tanya Jawab<\/h2>\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-513c199 elementor-section-full_width ot-traditional elementor-section-height-default elementor-section-height-default\" data-id=\"513c199\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e46a42 ot-flex-column-vertical\" data-id=\"6e46a42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49ca322 elementor-widget elementor-widget-iaccordions\" data-id=\"49ca322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iaccordions.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"ot-accordions\">\r\n\t\t\t\t\t\t<div class=\"acc-item\">\r\n\t\t\t\t<span class=\"acc-toggle\" data-default=\"yes\">1. Apa saja layanan IT Support & Helpdesk yang disediakan? <i class=\"down flaticon-download-arrow\"><\/i><i class=\"up flaticon-up-arrow\"><\/i><\/span>\r\n\t\t\t\t<div class=\"acc-content\">\r\n\t\t\t\t\t<p>Kami menyediakan layanan pengelolaan infrastruktur IT secara menyeluruh (End-to-End IT Support), meliputi:<\/p><ul><li>L1 &amp; L2 User Support: Penanganan kendala perangkat kerja (desktop\/laptop), aplikasi perkantoran, dan akun pengguna.<\/li><li>L3 Network &amp; Server Administration: Pengelolaan server (on-premise &amp; cloud), firewall, router, serta pemeliharaan jaringan internal\/VPN.<\/li><li>System Maintenance &amp; Updates: Patching rutin, update keamanan, dan optimasi performa perangkat keras\/lunak.<\/li><li>Cybersecurity Management: Pengelolaan antivirus\/EDR, proteksi firewall, dan pemantauan ancaman siber.<\/li><\/ul>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"acc-item\">\r\n\t\t\t\t<span class=\"acc-toggle\" data-default=\"\">2. Apakah layanan IT Helpdesk mendukung sistem kerja Hybrid atau Remote? <i class=\"down flaticon-download-arrow\"><\/i><i class=\"up flaticon-up-arrow\"><\/i><\/span>\r\n\t\t\t\t<div class=\"acc-content\">\r\n\t\t\t\t\t<p>Ya. Kami mendukung pengelolaan dan bantuan teknis jarak jauh (remote support) untuk pengguna yang bekerja secara Remote atau Work From Anywhere (WFA) menggunakan remote tools yang aman dan terenkripsi, serta bantuan on-site support sesuai kesepakatan tingkat layanan (SLA).<\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"acc-item\">\r\n\t\t\t\t<span class=\"acc-toggle\" data-default=\"\">3. Bagaimana cara tim kami mengajukan bantuan IT teknis? <i class=\"down flaticon-download-arrow\"><\/i><i class=\"up flaticon-up-arrow\"><\/i><\/span>\r\n\t\t\t\t<div class=\"acc-content\">\r\n\t\t\t\t\t<p>Pengguna (end-user) dapat membuat tiket bantuan (ticketing system) dengan mudah melalui beberapa Cara:<\/p><ul><li>Helpdesk Web Portal: Akses langsung ke sistem tiket kami untuk melakukan track status masalah secara real-time.<\/li><li>WhatsApp \/ Live Chat: Untuk respon cepat dan koordinasi langsung dengan teknisi on-call.<\/li><\/ul>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"acc-item\">\r\n\t\t\t\t<span class=\"acc-toggle\" data-default=\"\">4. Bagaimana Infra Solutions menjamin keamanan data dan akses di perusahaan kami? <i class=\"down flaticon-download-arrow\"><\/i><i class=\"up flaticon-up-arrow\"><\/i><\/span>\r\n\t\t\t\t<div class=\"acc-content\">\r\n\t\t\t\t\t<p>Keamanan data adalah prioritas utama kami. Kami menerapkan standar manajemen keamanan informasi ketat melalui:<\/p><ul><li>Penandatanganan Non-Disclosure Agreement (NDA) di awal kerja sama.<\/li><li>Penerapan Principle of Least Privilege (PoLP) untuk akses kredensial.<\/li><li>Manajemen kredensial terenkripsi (Password Vault) dan Multi-Factor Authentication (MFA).<\/li><li>Praktik tata kelola IT berbasis standar ISO 27001 dan kepatuhan regulasi lokal (seperti OJK &amp; Kominfo jika relevan).<\/li><\/ul>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"acc-item\">\r\n\t\t\t\t<span class=\"acc-toggle\" data-default=\"\">5. Apakah harga layanan fleksibel? <i class=\"down flaticon-download-arrow\"><\/i><i class=\"up flaticon-up-arrow\"><\/i><\/span>\r\n\t\t\t\t<div class=\"acc-content\">\r\n\t\t\t\t\t<p>Ya. Biaya layanan kami dirancang fleksibel dengan model OpEx (Biaya Operasional) transparan:<\/p><ul><li>Per-User \/ Per-Device Pricing: Biaya bulanan yang mudah diprediksi dan dapat disesuaikan (scale up\/down) sesuai jumlah karyawan atau perangkat Anda.<\/li><li>Fully Managed Package: Paket komprehensif tanpa biaya tersembunyi untuk seluruh infrastruktur IT perusahaan.<\/li><\/ul>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t    <\/div>\r\n\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cacf92f ot-flex-column-vertical\" data-id=\"cacf92f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd46d55 elementor-widget elementor-widget-iaccordions\" data-id=\"bd46d55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iaccordions.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"ot-accordions\">\r\n\t\t\t\t\t\t<div class=\"acc-item\">\r\n\t\t\t\t<span class=\"acc-toggle\" data-default=\"yes\">Proses onboarding IT Support & Helpdesk yang disediakan <i class=\"down flaticon-download-arrow\"><\/i><i class=\"up flaticon-up-arrow\"><\/i><\/span>\r\n\t\t\t\t<div class=\"acc-content\">\r\n\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-5721\" src=\"https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/flow-helpdesk-300x294.png\" alt=\"\" width=\"300\" height=\"294\" srcset=\"https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/flow-helpdesk-300x294.png 300w, https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/flow-helpdesk-768x752.png 768w, https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/flow-helpdesk-720x705.png 720w, https:\/\/infra.co.id\/wp-content\/uploads\/2026\/07\/flow-helpdesk.png 931w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t    <\/div>\r\n\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60db5c2 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60db5c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bae9fa ot-flex-column-vertical\" data-id=\"2bae9fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2b8f642 elementor-section-full_width elementor-section-content-bottom ot-traditional elementor-section-height-default elementor-section-height-default\" data-id=\"2b8f642\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2754d95 ot-flex-column-vertical\" data-id=\"2754d95\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7e59a7 elementor-widget__width-initial elementor-widget elementor-widget-iheading\" data-id=\"e7e59a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"iheading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ot-heading\">\r\n\t        \t            <span>\/\/ Segera berikan dukungan teknis untuk tim Anda?<\/span>\r\n\t        <h2 class=\"main-heading\">Konsultasikan dengan Kami<\/h2>\t    <\/div>\r\n\t    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-644e08c ot-flex-column-vertical\" data-id=\"644e08c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf10177 elementor-align-right elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"bf10177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/wa.link\/uruwnl\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Konsultasi Gratis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fokus pada Pertumbuhan Bisnis Anda, Biarkan Kami yang Menjaga Infrastruktur IT Anda. Dapatkan dukungan IT profesional 24\/7 dengan waktu respon cepat. Kami memastikan seluruh perangkat, jaringan, dan sistem operasional bisnis Anda selalu beroperasi tanpa hambatan (zero downtime). Tim Berpengalaman Membantu Menjaga dan troubleshooting kendala teknis Perangkat IT, mulai dari PC, Server, Jaringan, Wireless hingga Active [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":{"message_send":"Dear tim Sales Infra Solutions, Saya cek di website dan ingin berdiskusi mengenai Solusi IT Support & Helpdesk. Apakah bisa dibantu?"},"footnotes":""},"class_list":["post-5482","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/pages\/5482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/comments?post=5482"}],"version-history":[{"count":65,"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/pages\/5482\/revisions"}],"predecessor-version":[{"id":6192,"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/pages\/5482\/revisions\/6192"}],"wp:attachment":[{"href":"https:\/\/infra.co.id\/index.php\/wp-json\/wp\/v2\/media?parent=5482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}